Terms & Conditions

1. Acceptance of Terms

Welcome to 4UEver. These Terms & Conditions ("Terms") govern your access to and use of the 4UEver Customer and 4UEver Provider mobile applications and related services.

By downloading, registering, accessing or using any 4UEver application, you agree to be bound by these Terms.

2. About 4UEver

4UEver is a technology platform that connects customers with service providers for various on-demand services.

The platform may include services such as:

• Ride booking
• Parcel pickup and delivery
• Home services
• Plumbing services
• Electrical services
• Other services offered through the platform

4UEver provides the technology platform for discovering, requesting, accepting and managing services.

3. Eligibility

You must meet the applicable legal age and other requirements in your jurisdiction to use the 4UEver platform.

By using the application, you confirm that the information provided by you is accurate and that you have the legal capacity to enter into these Terms.

If you are using the Provider App on behalf of a business or organization, you confirm that you are authorized to do so.

4. User Accounts

To access certain features, you may be required to create an account.

You agree to:

• Provide accurate and complete information.
• Keep your account information updated.
• Keep your login credentials secure.
• Not share your account with another person.
• Notify us of unauthorized account activity.

You are responsible for activity performed through your account unless unauthorized use occurred without your fault or negligence.

5. Customer Responsibilities

Customers using the 4UEver Customer App agree to:

• Provide accurate pickup and destination details.
• Provide accurate service requirements.
• Provide valid contact information.
• Be available at the agreed pickup/service location.
• Provide accurate information regarding parcels.
• Respect service providers.
• Follow applicable laws and safety requirements.

Customers must not use the platform for illegal, dangerous or prohibited activities.

6. Provider Responsibilities

Service providers using the 4UEver Provider App agree to:

• Provide accurate personal and professional information.
• Maintain valid licences and documents where required.
• Keep required vehicle or equipment documents valid.
• Accept only bookings they are capable of completing.
• Provide services professionally and safely.
• Respect customers and their property.
• Follow applicable laws and regulations.

Providers are responsible for ensuring that the information and documents submitted during registration remain accurate and valid.

7. Booking and Service Requests

Customers may request a service through the application by providing the required booking information.

A booking request does not necessarily guarantee that a provider will accept the request.

A service booking may become confirmed when an eligible provider accepts the request through the Provider App.

8. Booking Broadcast and Provider Acceptance

When a customer creates a booking, the request may be broadcast to eligible providers based on factors including service type, availability and location.

Providers may choose to accept or decline available requests, subject to applicable platform rules.

Once a provider accepts a booking, relevant customer and booking information may be made available to that provider to facilitate completion of the service.

9. Location and GPS Services

4UEver uses location information to provide location-based services.

This may include:

• Finding nearby providers.
• Sending booking requests to nearby providers.
• Displaying pickup and destination locations.
• Providing navigation and route information.
• Tracking active bookings.
• Estimating distance and travel time.

You must grant the required location permissions for features that depend on GPS or location data.

10. Payments and Charges

Where payment functionality is available, customers may be required to pay applicable service charges, platform fees, taxes and other charges displayed during the booking process.

Payments may be processed through third-party payment providers.

The availability of payment methods and applicable charges may vary depending on the service, location and other factors.

11. Cancellation and Refunds

Customers and providers may be permitted to cancel bookings subject to applicable cancellation rules.

Cancellation charges, refunds or other consequences may apply depending on the circumstances of the cancellation and the applicable service terms.

Where a refund is applicable, the refund process may be subject to the payment provider's processing timelines.

12. Documents and Provider Verification

Providers may be required to submit identity, vehicle, professional or other documents for verification.

4UEver may review submitted information and may suspend, reject or restrict provider access where information is incomplete, inaccurate, expired or otherwise does not satisfy applicable requirements.

Providers are responsible for maintaining valid licences, registrations, insurance and other legally required documents.

13. Prohibited Conduct

You must not use the platform to:

• Break or violate applicable laws.
• Provide false or misleading information.
• Impersonate another person.
• Use another person's account.
• Upload fraudulent or unauthorized documents.
• Attempt to access another user's account.
• Interfere with the operation of the platform.
• Introduce malware or malicious code.
• Use the service for fraudulent activities.
• Harass, threaten or abuse another user.
• Use the platform for illegal goods or services.

14. Ratings and Reviews

Customers and providers may submit ratings, reviews and feedback after completing services.

Reviews must be honest, relevant and must not contain unlawful, abusive, threatening, discriminatory or misleading content.

4UEver may remove content that violates these Terms or applicable policies.

15. Communications

By using the platform, you may receive service-related communications such as OTPs, booking notifications, status updates, support messages and security alerts.

Where permitted by applicable law, we may also send informational or promotional communications. You may be able to manage certain communication preferences through the application.

16. Third-Party Services

The platform may rely on third-party services, including mapping, payment, authentication, communication, hosting and analytics providers.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

17. Limitation of Liability

4UEver provides a technology platform for connecting customers and service providers.

To the maximum extent permitted by applicable law, 4UEver shall not be responsible for losses arising from circumstances outside our reasonable control, including acts or omissions of users, service providers, third-party service providers, network failures or other external events.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Service Availability

We aim to keep the platform available and reliable, but we do not guarantee uninterrupted or error-free operation.

Services may occasionally be unavailable because of maintenance, technical issues, network problems, emergencies or circumstances beyond our control.

19. Suspension and Termination

We may suspend or terminate access to an account where we reasonably believe that the user has:

• Violated these Terms.
• Provided false information.
• Engaged in fraudulent activity.
• Created a safety or security risk.
• Misused the platform.
• Violated applicable law.

Users may also stop using the platform and request account deletion subject to applicable requirements.

20. Intellectual Property

The 4UEver name, logo, application design, software, graphics, content and other platform materials are owned by or licensed to 4UEver unless otherwise stated.

You may not copy, modify, distribute, reverse engineer, reproduce or commercially exploit platform materials without appropriate authorization.

21. Privacy

Your use of 4UEver is also governed by our Privacy Policy .

The Privacy Policy explains how we collect, use, store and process personal information.

22. Changes to These Terms

We may modify these Terms from time to time to reflect changes in our services, technology, legal requirements or business practices.

Updated Terms may be published on our website or within the applications.

Continued use of the platform after the updated Terms become effective means that you agree to the revised Terms, subject to applicable law.

23. Contact Us

If you have questions about these Terms & Conditions, please contact us.